Refund and Return Policy for SexToyForYou.com

At SexToyForYou.com, your satisfaction is our top priority. We understand that issues may arise with your purchase, and we are committed to resolving them promptly and fairly. This Refund and Return Policy outlines the terms and conditions governing returns, exchanges, and refunds for products purchased from our website. By making a purchase, you agree to the terms detailed below.

Contents

1. General Return Policy

Due to the intimate nature of our products and for health and hygiene reasons, we maintain strict guidelines for returns and refunds. We strive to ensure that every product we sell meets our high-quality standards.

2. Eligibility Criteria

Returns are accepted under the following conditions:

• The item is defective or damaged upon arrival.
• You received the wrong item due to our error.
• The item is unopened, unused, and in its original sealed packaging (subject to approval).

3. Non-Returnable Items

We cannot accept returns or offer refunds for the following items:

• Products that have been opened or used.
• Items not in their original packaging or missing original labels and tags.
• Clearance items or products marked as final sale.
• Gift cards or promotional items.
• Personal care items (e.g., lubricants, oils) that have been opened.
• Custom-made or personalized products.

4. Return Process

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email us at [email protected] with the following information:

• Your order number.
• Description of the issue.
• Photographs or videos of the defective or incorrect item (if applicable).

Step 2: Return Authorization

Our customer support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Prepare Your Return

Ensure the item is securely packaged to prevent damage during transit. Include all original packaging materials, accessories, manuals, and any free gifts. Clearly write the RMA number on the outside of the package.

Step 4: Ship the Item

Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method and purchasing shipping insurance.

5. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

Refund Approval

If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds

Partial refunds may be granted in certain situations:

• Items not in their original condition or missing parts not due to our error.
• Any item returned more than 14 days after delivery (subject to approval).

6. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need to exchange an item for the same product, contact us at support@sextoy foryou.com.

Size and Color Exchanges

Exchanges for different sizes or colors are accepted if the item is unopened, unused, and in its original packaging. Please note that shipping costs for exchanges may apply.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 14 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

Proof of Damage or Defect

To expedite the process, please provide:

• Photographs or videos clearly showing the damage or defect.
• A detailed description of the issue.

Resolution Options

Depending on the situation, we may offer:

• A replacement of the same item.
• An alternative product of equal value.
• A full refund.

8. Order Cancellations

Orders can be canceled within 12 hours of placement if they have not yet been processed. To request a cancellation, contact us immediately at [email protected].

9. Restocking Fees

We do not typically charge restocking fees. However, we reserve the right to apply a restocking fee of up to 15% of the item’s price in the following situations:

• The item is returned without all original packaging, accessories, or documentation.
• The item shows signs of use or damage not due to our error.

10. Return Shipping Costs

Customer Responsibility: You are responsible for paying the shipping costs for returning your item unless the return is due to our error.

Non-Refundable Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund if we provided a prepaid shipping label.

Shipping Method Recommendation

We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

11. International Returns and Refunds

For international orders, the same return policy applies, with the following considerations:

Customs and Duties

Customs fees, duties, and taxes are non-refundable. You are responsible for ensuring compliance with your country’s regulations when returning items.

Extended Transit Times

International return shipping may take longer due to customs clearance and international transit times. Please factor this into your return timeline.

12. Disputes and Resolutions

If you are unsatisfied with the resolution provided by our customer support team, you may request further review. We are committed to working with you to find a satisfactory solution.

Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to dispute the claim and may suspend your account.

13. Fraud Prevention

To protect against fraud, all returns are subject to inspection. We reserve the right to refuse a refund or exchange if fraud or abuse is suspected.

Verification Process

We may require additional information to verify your identity and the authenticity of the return request, such as:

• Proof of purchase.
• Photo identification.

14. Policy Changes

We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions or need assistance, please contact our customer support team:

Disclaimer: This Refund and Return Policy is provided for informational purposes and does not constitute legal advice. Please consult with legal counsel to ensure compliance with all applicable laws and regulations.